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Visiting during COVID-19

Last updated: June 17, 2020

On June 11, 2020, the Ontario Ministry of Long-Term Care announced that visiting restrictions in long-term care homes can be loosened as of June 18. This is an exciting new chapter in our journey, and we look forward to seeing you again. 

We are taking a careful, phased approach to having visitors. Over time, we intend on increasing visiting capacity. To read the full Ministry of Long-Term Care visiting guidelines that we must adhere to, please click here. 

Please see below for important information about your upcoming visit. We encourage you to also read these frequently asked questions from the Ministry of Long-Term Care.

Thank you in advance for your patience as we continue to put your loved one’s health first.

Overview of how visiting will work 

Visiting hours: We will be scheduling 30-minute visits Monday – Friday from 10 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m. every day. There will be no weekend visits at this time.

How to book your visit: To book your 30-minute visit, call 416-963-9640 ext. 1001 for 25 Brunswick Ave., and 416-963-9640 ext. 1078 for 45 Brunswick Ave.

Number of visits and visitors: For now, we will only allow for one visitor per resident per week. We know that you likely have many family members who want to visit at once. For the residents’ safety and yours, we must limit visitors to one. You can, however, have a different person visit each week.

Visit location: As per the Ministry of Long-Term Care’s directive, all visits will take place outdoors and are weather permitting. There will be no in-room visits at this time. Minutes before your scheduled visit, a member of the Kensington team will assist your loved one to meet you in the front of the building. If your loved one is bedridden or has mobility issues, we will explore alternate locations for you to visit them. We are committed to an equitable visiting experience.

Visiting cancelled if on COVID-19 outbreak: If there is a COVID-19 outbreak in your loved one’s building, all visits will be cancelled until the outbreak is declared over. Even if the outbreak is not on your loved one’s RHA, we must halt visits to anyone in the building. Visits will continue in the other building if it is not experiencing an outbreak.

Preparing for your visit

Testing before coming to Kensington: All visitors must have tested negative for COVID-19 in the two weeks leading up to their scheduled visit. You must bring proof of your results with you when you arrive for your visit. If you have not been tested, or if your last test was more than two weeks before your visit, you must get another before you visit the resident. If you haven’t been tested recently, we encourage you to get tested right away so you can book your visit.

Click here to find your local assessment centre. Please know that it normally takes a few days to get your results. If you plan on visiting frequently, we recommend getting tested every two weeks. We cannot accept test results that fall outside of that window of time.

Check the weather: If there is bad weather ahead, please call us before you come to Kensington. We may have to cancel your visit.

No bathroom access: Please prepare to have no bathroom access for the duration of your visit. We are unable to let you into the building to use the facilities.

During your visit

Screening: Despite having a negative COVID-19 test in hand, you must still pass our screening on the day of your visit. You will be asked a series of questions and will have your temperature taken. If you do not pass screening, your visit will be cancelled.

Masks: You must bring your own mask and wear it for the duration of your visit at Kensington. Cloth masks are acceptable. If you do not have a mask, you may purchase one from the pharmacy located at 340 College Street.

Physical distancing: You must remain at least two meters (or six feet) from your loved one for the duration of your visit. Unfortunately, you cannot touch your loved one.

After your visit

Resident assisted back to their Resident Home Area (RHA): We will assist your loved one back to their floor and ensure their comfort.

Disinfecting of high touch areas: When your visit is over, a member of our team will disinfect high touch surfaces in the visiting area.

Virtual and balcony visits

The video call and balcony visits will still be scheduled at regular capacity. If you would like to book one, please contact us.

Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.

Resources to stay safe

We encourage you to read the resources below in advance of your visit.