Coronavirus (COVID-19) information

Updated - April 3, 2020 - 10:00 a.m.

Kensington Health is closely following the spread of COVID-19 in Ontario. As always, the safety of our patients, residents, clients and staff is our top priority. For province-wide updates, visit Ontario.ca/coronavirus.

This is a quickly-evolving situation – please visit this page regularly to ensure you have the most up-to-date information. We have made a number of operational changes in our long-term-care home, hospice and ambulatory clinics to keep our community healthy. Select one of the options below for more information.

Due to an abundance of caution, the Eye Bank of Canada (Ontario Division) will be operating with limited on-site staffing. We are supporting eye donation and emergency transplantation needs 24-7 province-wide.

If you have any questions or concerns, please contact us.

Like many of you, we have been closely following the spread of COVID-19. At Kensington Diagnostic Imaging Centre the safety of our patients and staff is our number one priority.

We have made the difficult decision to close the centre as of Saturday, March 21, 2020. If you have a scheduled appointment, a member of team will be calling you to reschedule to a later date. If you need a report, images or information sent to your care provider please leave a voice message at 416-962-3202 and someone from our team will phone you. 

Information for Referring Physicians:

Reports for patients seen from March 14 onwards will be sent out through our regular channels. We will continue to fax reports and send images upon request throughout the closure period. If you require reports for your patient(s), please leave a message at (416) 962-3202. Someone will respond back to you as soon as possible.

Thank you all for your understanding. We apologize for any inconvenience this may cause you or your patients.

On March 25, 2020, one Kensington Gardens resident tested positive for the Novel Coronavirus (COVID-19) . 

Our team has taken swift action to halt the spread of the virus through rigorous infection management practices and procedures. Kensington Health is working in close partnership with Toronto Public Health and Ontario Health to ensure every possible step is taken to protect the health and safety of our residents.

As of April 3, we have no new cases of COVID-19 at Kensington Gardens.

We will be updating this page as more information becomes available. If you have any questions or concerns, do not hesitate to contact us.

Visiting the Gardens

As per direction from the Ministry of Health, Kensington Gardens is only allowing essential visitors at this time. The Ministry identifies essential visitors as those who have a resident who is dying or very ill. 

Virtual connections

We know that being separated from your loved one is difficult. Like you, we look forward to opening our doors to our community again soon. Until then, we are helping families stay connected virtually through video calls on Skype or FaceTime. If you don’t have a Skype account, please create one at skype.com before contacting us. When you’re ready, email Daisy Wong at dwong@kensingtonhealth.org to set up a videocall with a resident. We will give you a time and date for your call. 

We’ve received many questions from families and POAs. Below, please find the answers to some frequently asked questions. Note: the information within these documents was current at the time of publishing and may have changed since. For the most up-to-date information, contact us.

Frequently Asked Questions - March 27 

Frequently Asked Questions - March 17

Update for Kensington Hospice visitors

Like many of you, we have been closely following the spread of COVID-19. At Kensington Hospice the safety of our residents and staff is our number one priority.

Visiting 

As per direction from the Ministry of Health, Kensington Hospice is only allowing essential visitors at this time. The Ministry identifies essential visitors as those who have a resident who is dying or very ill.
Out of abundance of caution to protect you, your loved one, and our staff, up to two visitors will be accommodated at the discretion of management. These visitors must continue to be actively screened including a temperature check prior to entering. Staff will complete the visitor logbook once the visitors have been screened.

 Virtual connections

We know that being separated from your loved one is difficult. Like you, we look forward to opening our doors to our community again soon. Until then, we are helping families stay connected virtually through video calls on Skype or FaceTime. To set up a video call with a resident, please contact us.

Like many of you, we have been closely following the spread of COVID-19. At Kensington Eye Institute the safety of our patients and staff is our number one priority.

We have made the difficult decision to cancel all surgeries as of Tuesday, March 17, 2020. If you have a surgery scheduled for this day or later, a member of our team will give you a call in the coming days. 

All emergency surgeries scheduled to be performed at Kensington Eye Institute will be placed on the emergency list at a nearby hospital. A member of our team will guide you through this change.

We deeply apologize for any inconvenience this may cause. It is with an abundance of caution that we made this decision. If you have any questions, please call 416-928-2132.

Like many of you, we have been closely following the spread of COVID-19. At Kensington Screening Clinic the safety of our patients and staff is our number one priority.

We have made the difficult decision to close the screening clinic as of Tuesday, March 17, 2020. If you have a screening appointment for this day or later, a member of our team will give you a call in the coming days.

INFUSION PATIENTS ONLY: The infusion clinic will remain open. Regular clinic hours apply. 

Kensington Screening Clinic is not taking on any new patients as of March 17, 2020, until further notice.

We deeply apologize for any inconvenience this may cause. It is with an abundance of caution that we made this decision. If you have any questions, please call 416-928-9511.

Like many of you, we have been closely following the spread of COVID-19. At Kensington Vision and Research Centre the safety of our patients and staff is our number one priority.

We have made the difficult decision to cancel all non-essential appointments as of Tuesday, March 17, 2020. If you have an appointment for this day or later, a member of our team will give you a call in the coming days.

Kensington Vision and Research Centre is not taking on any new patients as of March 17, 2020, until further notice.

We deeply apologize for any inconvenience this may cause. It is with an abundance of caution that we made this decision. If you have any questions, please call (416) 928-1335.

Recreation Centres:

To keep Second Mile Club clients and staff healthy, all in-person programming hasbeen cancelled until further notice. We will be continuing to serve our clients by providing virtual support to ensure they are not feeling isolated or lonely. 

If you are a client, please call 416-597-0841 and press zero to be connected with a staff member that will be happy to support you.

We frequently send our clients updates, tips, exercise videos and more by e-mail. To sign up, please give us your information below. 

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Day Hospice and Caregiver Support Group

Until further notice, both the Day Hospice Program and the Caregiver Support Group have been cancelled.

If you have questions or concerns, please contact us.


Like many of you, we have been closely following the spread of COVID-19. For the safety of our volunteers and the residents, we are suspending volunteer services at Kensington Gardens, Second Mile Club and ambulatory services until further notice.  

Volunteer services at Kensington Hospice will remain as scheduled. For questions or concerns, please contact us.